Privacy policy

Last updated: February 4, 2026

Connect Counselling & Therapy (“Connect”) is the operating name of Kelowna Family Services Center. We operate the website located at https://www.connectcounsellingandtherapy.com (the “Website”) to provide information about counselling services, programs, community resources, and ways to support access to care.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our Website, communicate with us, access our services, or otherwise interact with us (collectively, the “Services”). Our Website is hosted on Shopify, which provides the platform that enables us to operate and maintain the Services.

If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

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PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

- Contact information such as your name, email address, phone number, and mailing address.
- Communication information, including messages you send to us through contact forms, email, or other communications.
- Booking or inquiry information when you request information about counselling services, programs, or referrals.
- Donation-related information when you inquire about or make donations through third-party platforms.
- Technical information such as IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies.
- Usage information about how you interact with the Website (for example, pages viewed, time spent on the site, and navigation patterns).

We do not intentionally collect sensitive clinical or therapeutic information through the Website. Counselling services and clinical records are managed through secure, separate systems governed by professional and legal confidentiality standards.

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SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you when you contact us, submit forms, request information, or otherwise communicate with us.
- Automatically through the Website via cookies and similar technologies.
- From service providers who support the operation of our Website and Services.
- From third-party platforms used for booking, donations, or communications, in accordance with their privacy policies.

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HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

- To respond to inquiries, requests, and communications.
- To provide information about our counselling services, programs, and community resources.
- To support booking, referral, or intake processes through third-party systems.
- To administer donations and acknowledgements in accordance with charitable regulations.
- To maintain, operate, and improve the Website and Services.
- To communicate important updates or administrative information.
- To comply with legal, regulatory, and professional obligations.
- To protect the security and integrity of the Services.

We do not sell personal information.

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DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information in the following circumstances:

- With service providers who assist us with website hosting, data storage, communications, analytics, and technical support.
- With third-party platforms used for booking appointments or processing donations, at your direction.
- With Shopify, which hosts the Website and processes certain technical and usage data.
- To comply with legal obligations, court orders, or lawful requests by authorities.
- In connection with organizational changes such as restructuring or dissolution, subject to applicable law.

All third parties are required to handle personal information in a manner consistent with applicable privacy laws.

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RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes certain personal information to provide and improve its platform. Information submitted through the Website may be transmitted to and processed by Shopify and its service providers, some of which may be located outside of Canada.

Shopify is responsible for the processing of personal information it controls. To learn more, visit Shopify’s Consumer Privacy Policy at https://privacy.shopify.com.

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THIRD-PARTY WEBSITES AND LINKS

The Website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

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CHILDREN’S INFORMATION

The Services are not intended for use by children under the age of majority without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children through the Website.

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SECURITY AND RETENTION

We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and meet professional and organizational requirements.

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YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have the right to:

- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to legal and professional obligations.
- Withdraw consent where processing is based on consent.
- Opt out of receiving non-essential communications.

Requests may be made by contacting us using the information below. We may need to verify your identity before responding.

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INTERNATIONAL TRANSFERS

Your personal information may be stored or processed outside of Canada, including in jurisdictions with different data protection laws. Where required, appropriate safeguards are used to protect your information.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

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CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Connect Counselling & Therapy
Operating name of Kelowna Family Services Centre Society
1890 Cooper Rd, Unit 4
Kelowna, British Columbia
V1Y 8B7
Canada

Phone: 250-860-3181
Email: reception@connectcounsellingsociety.ca
Website: https://www.connectcounsellingandtherapy.com